Simply Rosy Invitation Policies

Custom Process

At the start of the process, you will make your design choices, and we will create a quote for you to review based on those selections.  If your order is $50 or over, we require a 50% deposit up front before we start work on your order, since we are creating a completely custom product for you.  The remaining balance will be due prior to shipping your full order.  Along with your deposit, you will also need to mail, fax, or email a signed copy of your quote which acknowledges that you have read and agree to abide by our policies.

As soon as you have paid your deposit, we will create up to two physical samples to send to you via UPS or FedEx within one week of receiving your deposit.  (If you would like more than two samples, please see the sample information below.)  Once you receive your samples and approve your favorite design, we will begin production of your entire order.  When we complete your order, we will email you requesting the remaining payment.  After we receive your final payment, we will ship your entire order via UPS or FedEx.

This entire process can take anywhere between 2-6 weeks, depending on the complexity and quantity of your order.  For instance, wedding invitations with several enclosures, envelope lining, other “extras”, and with a quantity above 150 will be significantly more complicated than a more simple invitation with no extras with a quantity of 50 or less. 

When you begin the design process with us, we will give you an estimated completion time period, but keep in mind that this is only an estimate, and that the total time is also affected by the amount of time you require to approve a sample.  If you would like information about an expedited production timeline, please read that section below.

What is included in your deposit:

  1. a reservation on our production schedule
  2. design fees
  3. up to two physical samples
  4. expedited shipping for samples

What is included in your final payment:

  1. completion of your order
  2. expedited shipping of your entire order

In the case that you decide to cancel your order after paying your deposit and receiving your samples, I will refund your deposit minus $15 per sample.  No money is refundable once we have begun production on your full order.

Handmade Variations

Please understand that since our product is custom and handmade, there will be variations between each invitation, and no invitation will be exactly like another.

Extra Samples

We understand that sometimes you would like to see samples of our invitations without committing to a deposit payment, OR you might like to purchase additional samples above the two covered in your deposit.  In these instances, we would be happy to create samples to your specifications for $10-15 per sample, depending on the design and paper chosen.  This covers the design fees, cost of the sample, and shipping of those samples.

Production Schedule

Because we are a custom manufacturer and make everything by hand “from the ground up”, we have limited production capabilities.  For this reason, Simply Rosy has the right to refuse any order if our production schedule is full.  This policy has been created in order to guarantee that the quality of our product stays high.

Rush Order

If you would like to purchase our invitations but need delivery of your final order before our estimated delivery schedule, we may be able to accommodate your timeline.  The following guidelines must be followed in order to ensure expedited delivery:

  1. We will charge 25% more than our usual price per invite
  2. We will require that you pay the entire amount of your order up front (PayPal is the fastest payment option).
  3. We will create digital proofs instead of physical samples to expedite the approval process.
  4. We will ship your order via overnight UPS or Fedex.

These modifications to our normal procedure will allow us to complete your order in between 10 days and 3 weeks, again depending on the complexity and quantity of your order.  For a complex invitation with high quantity, the shortest production time possible will be 3 weeks.

Payment

We accept all forms of Pay Pal, money orders, and personal checks for payment.  Payment is due within 10 days of purchase, and we will not begin working on your order until we receive your deposit.  If you send a personal check for your deposit, we will begin work after the check clears.

Sales Tax

Sales tax is charged for Texas residents only.

Shipping

Due to the fact that our products are custom and irreplaceable, we have decided to ship all samples and orders via UPS or Fedex.  This allows us to purchase insurance, track the package, and guarantee delivery dates.  The cost of shipping is included in your initial quote.

We will require signatures for all deliveries, so:

  1. We ask that you give us a shipping address where you will be available to sign for delivery during the day, such as your business address.
  2. We recommend that you inspect the package before signing, and if you see that the shipping package is damaged, please refuse to sign for delivery.

Returns/Refunds

All orders are custom and personalized, and therefore are not returnable or refundable (exception below).   This is why we require that you approve the design before we begin production.

In the instance that your full invitation order is either lost or damaged in shipping, you will have two options: 1. We will be happy to recreate your order for no additional charge; 2. We will refund the total amount of all of your payments. 

We will require signatures for all deliveries, so we recommend that you inspect the package before signing, and if you see that the shipping package is damaged, please refuse to sign for delivery.  Signing for delivery will be your acknowledgment that the package arrived unharmed.